How to fix "Your account doesn't allow editing on a Mac"

Intended Population:

Students

Purpose:

MSJC provides students with full functionality in Microsoft Office 365 including access to Office Web Apps and installing the Office suite on their own device. This article will help you troubleshoot the "Your account doesn't allow editing on a Mac" error message in Microsoft Word.

Verify "My Account"

Open a web browser.

Navigate to portal.office.com.

Click on "View Account".

Click on the "Subscriptions" panel.

Check that "Office 365" is listed. If "Office 365" is not listed, verify that you are signed into the correct account. If "Office 365" is listed, you have the correct license and may need to proceed to the steps below.

Clear Files

Launch each Office app installed on your Mac, click on the application name (e.g., Word) menu and choose Sign Out. Then, quit the application.

In the Finder, click on the Go menu and choose Go to Folder.

In the box, type ~/Library.

Click on the Group Containers folder.

Locate the following three files/folders and drag them to the Trash: UBF8T346G9.ms, UBF8T346G9.Office, and UBF8T346G9.OfficeOsfWebHost

Empty the Trash and launch an Office application to check if you can now edit documents.